PENN Wallet: Get $40 PENN Cash

1. In your mobile device settings, make sure Bluetooth is turned on. Depending on your service provider, your cellular network may have a stronger connection than the casino wifi.
2. In the PENN Play app, select the slot icon in the bottom right corner of the home tab, then choose “Tables & Buy In.”
3. Choose the dollar amount you’d like to transfer and “Buy Chips.”
4. Once the dealer accepts your buy-in, select “Done.”
5. When you’re ready to cash out, choose “Notify Dealer” in the app and accept the cash-out amount. Select “Done” to complete your game.

1. In your mobile device settings, make sure Bluetooth is turned on. Depending on your service provider, your cellular network may have a stronger connection than the casino wifi.
2. In the PENN Play app, select the slot icon in the bottom right corner of the home tab, then choose “Tables & Cash Out”.

In your mobile device settings, make sure Bluetooth is turned on. Depending on your service provider, your cellular network may have a stronger connection than the casino wifi.

1. In the PENN Play app, select the slot icon in the bottom right corner of the home tab and select “Connect to a Game.”
2. To connect, hold your device near the card reader until it turns green. In some cases, you may have to tap the machine.
3. When done with your game, “Card Out” from the machine in the PENN Play app.

There are two ways to setup your PENN Wallet in the PENN Play app:

1. Select the PENN Wallet button in the “Me” tab OR select the slot icon in the bottom right corner of the home tab.
   1. Choose “Setup” and enter (or verify) your information.
   2. Select the “Deposit” button on the Cardless screen and connect your credit or debit cards, online banking, Apple Pay or PayPal. And don’t worry — your information is secure with us.
2. Cash out the digital balance directly to your bank OR take the ticket to the cashier.
   You’re all set — time to find your fun!

Your deposit may have been declined for a number of reasons:

1. Incorrect card information
   1. Make sure the name, card number, expiration date, security code and ZIP code you entered match the account information associated with your credit card or debit card. We only accept Visa and Mastercard at this time. We do not accept American Express or Discover cards. 
2. Bank restrictions
   1. Some banks do not allow deposits on the PENN Play app. If that’s the case, it’s possible that your bank may have blocked deposits to your PENN Wallet.
   2. Your bank may have placed a temporary restriction on your online activity. If that’s the case, we recommend that you contact your bank to reach a resolution.
   3. It’s also possible that you’re attempting to deposit more than your cash advance limit. You can only fund your PENN Wallet up to your credit card’s cash advance limit. Further, you cannot fund to your full credit limit.
3. State credit card restrictions
   1. Due to state regulations, those located in Indiana will not be able to deposit funds with a credit card. Please use another method, such as a debit card or cash to add funds to your PENN Wallet.
4. Mobile payment service
   1. You cannot fund your PENN Wallet with a mobile payment service, such as Venmo or Cash App. We recommend transferring your mobile payment app balance to your bank and funding your PENN Wallet using your debit card.
5. Gift card restrictions
   1. You cannot fund your PENN Wallet with a gift card or a prepaid card. We recommend funding your PENN Wallet with cash or another method.

Follow these steps to connect your Android device to the Bluetooth card reader:

1. Swipe down from the top of your screen.
2. Tap the Bluetooth icon.

If you’ve followed these steps and still cannot connect, follow these steps:

1. Open the “Settings” app on your Android device.
2. Select “Apps & Notifications.”
3. Select the PENN Play app. (If you cannot find it, select “See All Apps,” then choose the PENN Play app)
4. Choose “Permissions.”
5. Change the Bluetooth permissions to “Allow.”
6. Change Location permissions to “Allow.”

Follow these steps to connect your iPhone to the Bluetooth card reader:

1. Open “Settings” on your device.
2. Choose “Bluetooth” and ensure that it is enabled.
   • a. If it says “On,” then Bluetooth is enabled; if it says “Off,” it is disabled.
3. If Bluetooth is “Off,” adject the toggle to “On” and try to connect again.

If you’ve followed these steps and still cannot connect, follow these steps:

1. Open “Settings” on your device.
2. Select the PENN Play app in the setting options.
3. Select “Bluetooth” in the PENN Play app settings and adjust the toggle to “On".